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Customer Service Fails

Customer Service Fails: Packing fail

At my current job, I don’t deal with customers all too often.  That’s great for my sanity, but not so great for my blog.

As I have mentioned in the past, I work in IT.  The company I work for has numerous small offices across the country and they decided it would be more efficient to have one IT location than to have one IT guy it every location.  So when a machine can’t be fixed remotely they have to ship us their machine.

Obviously, the end users aren’t too happy about this, but they do it.  Some people pack their machines in a box with obsessive-compulsive care.  They’ll pack them in a box stuffed with styrofoam peanuts and/or bubble wrap.  Hell, one I received yesterday was packed in a box, inside of an envelope, inside of another box packed with peanuts.  Other people don’t pack the boxes at all.  I guess they figure since it isn’t technically their machine they don’t care if it gets broken in transit.

Then, I got this yesterday.

image

I didn't feel like washing these clothes anyway...

This is exactly what it looked like when I opened the box.  A desktop computer packed insufficiently with dirty clothes.  Are you fucking kidding me?  Why would you do that?  It’s not like the clothes did anything to protect the machine since it was still free to move around in the box.  You may as well not have put anything in the box with the computer.  That would have been more sanitary at least.

Luckily, I keep hand sanitizer at my desk, although I never imagined I’d be using it because of this.  We also have Clorox wipes which I used to sanitize the machine.  I have no idea if this person is expecting the clothes back, but they are in the garbage now.  I wasn’t about to touch them.  I just tipped the box over and let them go.

I’ve seen some douchebaggery in my day, but this one surprised even me.

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Discussion

One thought on “Customer Service Fails: Packing fail

  1. Wow. Just… wow.

    Like

    Posted by beefybooyawn | March 27, 2012, 7:27 pm

We don't tolerate scum.

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