If it seems like it’s been ages since I posted a Customer Service Fail story… that’s because it has been. However, I experienced some definite customer service suckage at the hands of Sprint about which I simply must rant.
My problems with Sprint started as soon as I switched to them. More recently, I began to have problems with their service.
During my separation, I moved in with a friend of mine, where I had absolutely no signal. I had no bars. When I did have service it was in roaming. My phone would frequently drop calls. It would take me multiple attempts to successfully send a text.
So I called Sprint and asked them to let me out of the contract without paying a cancellation fee since I had no service at my new residence. I was told, quite politely, to fuck off.
Evidently, even though I had no service, my new address was still “on their coverage map.” So since I technically lived an area that allegedly had Sprint coverage, the only thing that they would offer me was a signal booster.
A signal booster? I thought. Sweet! I’ll try it. It’s better than nothing.
Well, I was going to try it until I found out that I’d have to pay $130 for it.
“Why should I pay $130 to get a signal when your coverage map states that I should have coverage where I am?” I not so politely inquired. ”Also, I can cancel my account and my cancellation fee will be $140. Why shouldn’t I just cancel my contract and switch to a provider who actually has good coverage and gives a shit about their customers?” I added.
I could literally hear the customer service rep scratching his head on the other end of the line.
“Sorry, that’s all I can offer you,” the customer service rep lamely replied.
So I cancelled the contract and jumped onto my dad’s plan. I had planned on paying off my final bill from Sprint and the cancellation fees in one lump payment, but then my wife lost her job. So I called Sprint over the weekend to see if I could arrange a payment plan to avoid getting sent to collection. Guess what I was told?
Since I cancelled my contract they won’t let me make payment arrangements. However, if I had just completely failed to pay my bill and had my service disrupted or some other bullshit then they would have been more than willing to work with me. The customer service rep actually told me to let it go to collection since they’d be willing to let me make payments on it.
So Sprint is willing to lose money sending my account to a collection company rather than just work out an easy payment schedule that would have them paid off in a matter of months? How the hell do they stay in business with practices like this?
Oh, the customer service rep also told me I might be able to settle the bill with the collection agency for less than I actually owe, but if I ever wanted to use Sprint again I’d still be required to pay the difference. Do they really think I’ll ever be using Sprint again? With all the bullshit I’ve had to deal with since switching to them? The dishonest selling practices? The shitty coverage? I had a 4G phone but there was no 4G coverage anywhere around here besides downtown Cincinnati. How about those of us living in the suburbs? The only thing Sprint has going for it is the unlimited data, but there are so many places offering free WiFi now that it’s not really a problem.
Fuck Sprint. Fuck them up their dishonest, idiotic asses.
There. I’ve said it. I feel much better now.