..but I’m about to generalize. I really don’t like doing that. In this case however, I feel like it might be justified. This is something that I started noticing when I started working at my job. So to explain, I’ll need to give you a basic description of what I do.
I work for a small company (less than 15 people total). We work in a building with a large company that manufactures factory car stereos (Or, in other words, the stereos that originally come in the cars). The company I work for does subcontract work for the large company, where we fix the car stereos they have that are still under warranty.
How it works is: a customer will bring their car back to the dealership to tell them that there is something wrong with their radio (which is usually because their child sticks loose change or various other objects into it). The dealership will then contact the manufacturing company to tell them they have a claim. Instead of immediately sending back the broken radio for us to fix (and having the customer drive around for a long time with a gaping hole in their dashboard), the manufacturer will have us send the dealership a new, or already fixed, radio to replace the broken one. Once we send it, the dealership has 30 days (plus a little bit of extra time to account for shipping) to schedule a time to get together with the customer, replace the broken radio with the new radio, and send the old radio back for us to fix. We fix the radio, and the cycle begins again.
Simple enough, right?
That’s what I thought too.
So, here comes the generalization: People who work at car dealerships are all idiots. Ok, maybe not all the people at the dealership, but the people who work in the parts departments at car dealerships are all idiots.
Don’t believe me? Here are just a few examples:
- It says on the invoices that we send with the radios that they have 30 days to return the radios to us, or else they just bought the radio. They’ll send them back late (sometimes as much as 6 months after we shipped them), then get mad when we reject it.
- The radios get shipped out in boxes that have foam sets in them. These foam sets are cut specifically to fit the radios. That means there’s only one way for the radios are supposed to fit inside the box. We will get them back crammed in, with the box bulging, or they cut the foam for the radio to fit the way they wanted to shove it in there.
- Sometimes a customer doesn’t show up to get their radio switched (Hey, shit happens and maybe they couldn’t make time during the 30 day time limit). So, they’ll have to send us back the new radio. We can tell when they do this because the radio will still be in the bag, and even if it isn’t, it will have the same serial number as the one we sent. Either way, we’ll know that it was never used. They will still feel the need to write one, or two, or ten, notes stating that the radio was never used. One person sent in a two page story about why they sent it back unused. Oy vey.
- Sometimes we won’t have the exact radio that the dealership orders. When this happens, we’ll wait until one of that model is fixed, or, if that model has a substitute, we’ll ship them the substitute model. When we substitute, it will say on the invoice that we sent them a substitute model. We will also put a separate piece of paper inside that says that it’s a substitute model approved my the manufacturer. Even with two papers saying that we substituted the radio, they’ll still send us back the radios with notes saying that the radio we sent wasn’t the one they ordered.
I could go on still, but I now have to get ready to go deal with these people some more. Working sucks…….